For decades, the mandate for IT operations was simple: keep the lights on. The goal was uptime, the measure was efficiency, and the kingdom was the data center. CIOs and their teams were the quiet heroes of stability. They worked behind the scenes to keep the enterprise’s digital heartbeat steady and strong. But that era has irrevocably ended. Digital transformation has changed everything. Old playbooks aren’t just old; they’re a real risk now. Today, business leaders face a paradox they created themselves. Technologies that promised agility and innovation, such as cloud ecosystems, hybrid work models, the Internet of Things, and large-scale data analytics, have made the IT environment quite complex. Workloads aren’t neat, centralized packages anymore. They are now dynamic and spread out. They can be found across public clouds,…
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