日本語 
Dell Technologies Japan has announced the launch of a new ” Digital Employee Experience (DEX) Consulting Service ” for the Japanese market, which visualizes and improves the value of the digital environment, primarily focusing on employee PC usage.
Based on its proven track record in the United States, this service will be launched in Japan with a newly established delivery system. Leveraging Nexthink ‘s DEX platform, a leader in the DEX market, it provides comprehensive visibility and analysis of various elements used by employees, including devices, applications, networks, collaboration, security, and IT support. This will lead to improved employee satisfaction and productivity, more efficient IT operations, and maximized return on investment (ROI) from technology investments.
The era in which employee experience (EX) will determine a company’s competitiveness is upon us.
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With the establishment of hybrid work and the expansion of SaaS use, the working environment for employees has become more complex, making it difficult for IT departments to understand “what kind of digital experience employees are having.” Against this backdrop, DEX initiatives that quantitatively grasp the value of the digital environment experience and continuously improve it are becoming an important theme in a company’s growth strategy.
Features of DEX Consulting Services
This service goes beyond simply providing tools; it’s a comprehensive service that consistently supports everything from evaluation and planning to operational implementation. It visualizes, evaluates, and improves employees’ digital experiences, leading to continuous optimization.
1. Visualizing employee digital experiences through DEX scores and making data-driven investment decisions.
Device performance, application usage, quality of online meeting and collaboration tools such as Microsoft Teams, network connectivity, and IT support responsiveness are quantified as DEX scores. Based on this data, departments, devices, and applications with concentrated issues can be identified, enabling objective IT investment decisions such as PC replacement, software license optimization, and network enhancement. It also makes it easier to explain the ROI of IT investment decisions to management and business units.
2. Client optimization based on workforce persona
By analyzing the business characteristics and usage patterns of each department and role, and combining this with DEX scores, we clarify the optimal device configuration and client environment. This helps to organize the future vision, roadmap, and investment priorities for the next-generation client environment, enabling the development of a cost-effective workplace strategy.
3. Establishing proactive DEX operation through prevention and automated repair.
We support proactive operations that detect signs of trouble in advance and prevent problems before they occur. This is expected to reduce the number of inquiries to the help desk and the workload involved in responding to them, allowing the IT department to shift resources from traditional “incident response” to “improvement and planning.”
4. Improving productivity and engagement through continuous improvement.
By establishing a robust DEX (Decentralized Exchange) system, we help clients maintain an optimal environment, supporting improved employee productivity and engagement, reduced workload, and cost savings in the medium to long term. Leveraging our global experience and expertise, Dell Technologies provides hands-on support to help Japanese companies improve their DEX maturity.
SOURCE: PRTimes
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