English 
レブコム has just introduced the MiiTel Synapse Agent (beta version), which is basically an AI voice agent that takes care of routine customer questions in more natural conversations, before passing the harder or weirder cases to human operators when it actually needs to. It’s built on the company’s MiiTel platform, and it aims to reduce the overall workload and calm down staffing pressures, plus bring down training costs while also helping response quality feel more consistent.
For businesses, they can decide on rule-based workflows when the queries are predictable. Or they can go with a more conversational AI that pulls relevant answers from knowledge bases and support content, like it’s connecting dots rather than reading scripts. On top of that the platform captures and analyzes customer interactions so companies can tweak their FAQs, train the AI models using their own conversation data, and keep improving customer service over time.
こちらもお読みください： Coconala、AIを活用したサービスマッチングサービスを開始しました
Overall, this launch kind of shows the larger move toward AI-assisted support, not AI-only support, which is where many teams are heading now.
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