NICE and AWS partner to simplify enterprise AI automation

NICE announced a new Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS). The collaboration will tightly integrate AI, cloud, and automation technologies to transform how companies deliver customer service. By combining NICE’s industry-leading AI platform, CXone Mpower, with the strength of AWS AI/machine learning services, such as Amazon Bedrock and Amazon Q Business, the SCA will empower companies to unify disconnected service operations, streamline complex workflows, and deliver smarter, faster, and more connected experiences.

This agreement highlights NICE and AWS’ shared commitment to helping organizations optimize operations, reduce complexity, and improve performance across all workflows.

NICE and AWS are working together to make it easier for enterprises to execute end-to-end automation strategies that address changing needs and deliver real-time outcomes and value.

Through this collaboration, organizations will benefit from easier access to enterprise-grade AI solutions, faster deployment cycles, and seamless scalability.

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With a unified approach to cloud-native customer service, NICE and AWS will help enterprises become more agile, break down silos, and drive continuous service innovation.

Under this SCA, NICE and AWS are actively co-innovating to enable enterprises to leverage their data across the front, mid, and back office.

This will allow NICE’s unique CX AI models to be combined with new AWS technologies in production, leveraging the unmatched integration of CXone Mpower.

This next-generation capability marks the beginning of a new era of enterprise AI, where enterprises have full control, flexibility, and the power to innovate at their own pace.

Additionally, CXone Mpower is now available on AWS Marketplace, making it easier than ever for companies to discover, purchase, and deploy enterprise-grade CX AI innovations. Purchasing on AWS Marketplace enables organizations to maximize the value of their existing AWS investments and simplify the procurement process.

“Organizations are under pressure to unify their disconnected service operations and unlock the true value of AI,” said Barry Cooper, president of CX at NICE. “Through our collaboration with AWS, we’re bringing together the power of industry-leading AI and the cloud to help automate customer service workflows end-to-end with the speed, flexibility, and scalability required in today’s environment.”

SOURCE: PRTimes