日本語 
The Japan Post-Payment Service Association will establish the “Japan Post-Payment Service Association Customer Consultation Desk” on Monday, May 25, 2026, as a comprehensive contact point across the industry.
This service is established in response to the recent increase in inquiries regarding the use of deferred payment services, with the aim of promptly resolving consumers’ anxieties and problems, and building a healthy market environment.
By establishing a system where the association takes the lead in directly receiving feedback from customers using the services, we will facilitate smoother collaboration with member businesses, improve the quality of service across the entire industry, and promote effective consumer protection.
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With the spread of cashless payments, buy-now-pay-later (BNPL) services are expanding, but users are reporting issues such as “I can’t get through to the store on the phone” and “I canceled the service but still received an invoice.”
The association will establish a “general contact point” to address these concerns and questions, thereby facilitating smoother collaboration with member businesses, preventing problems, and promoting appropriate use of the service.
SOURCE: PRTimes
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