English 
について 日本ポスト・ペイメント・サービス協会 will establish the “Japan Post-Payment Service Association Customer Consultation Desk” on Monday, May 25, 2026, as a comprehensive contact point across the industry.
This service is established in response to the recent increase in inquiries regarding the use of deferred payment services, with the aim of promptly resolving consumers’ anxieties and problems, and building a healthy market environment.
当協会が主体となって、サービスをご利用いただいているお客さまの声を直接お聞きする仕組みを構築することで、会員事業者との円滑な連携を図り、業界全体のサービス品質の向上と、効果的な消費者保護を推進してまいります。.
こちらもお読みください： プレイド、組み込み型AIカスタマーサポートツールを発表
With the spread of cashless payments, buy-now-pay-later (BNPL) services are expanding, but users are reporting issues such as “I can’t get through to the store on the phone” and “I canceled the service but still received an invoice.”
The association will establish a “general contact point” to address these concerns and questions, thereby facilitating smoother collaboration with member businesses, preventing problems, and promoting appropriate use of the service.
ソース PRタイムズ
日本語