English 
株式会社スマサポ., Ltd. is pleased to announce that it will begin offering a new function, “totonoAI,” as an AI agent that handles inquiries and summaries, for its tenant app “totono,” which is provided to real estate management companies, starting June 3, 2026.
FAQ（よくある質問）を検索して回答を提示するだけのAIチャットボットとは異なり、問題の根本的な原因を解決するために必要な情報をAIが自律的に判断・収集する点が特徴です。.
開発の背景
The real estate management industry has long faced the challenge of labor shortages, and it has become commonplace for one person to be responsible for a large number of properties and tenants. In particular, inquiries from tenants, such as “there’s no hot water” or “I lost my keys,” can occur 24 hours a day, 365 days a year, and the content of these inquiries varies widely.
こちらもお読みください： シッピオ、AI出荷登録ツールの提供を開始
In the conventional inquiry flow, the management company’s representative had to first receive an initial report from the resident, and then conduct multiple interviews by phone or message to accurately understand the situation. This process not only consumed a significant amount of the representative’s time, but also presented challenges for the resident, as it meant a lengthy problem-solving process.
To address these challenges and create an environment where property management companies can focus on their core business of improving asset value, we developed “totonoAI.”
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