日本語 
Kindrill Japan Co., Ltd. announced that it has begun offering its “IT Service Enhancement Solution” in Japan, which utilizes agentic AI to enhance operations ranging from the design, construction, operation, and maintenance of IT infrastructure.
This solution was developed by applying the ” Kindrill Agentic AI Framework ” approach, and supports the transition from traditional, human-centric infrastructure operation models to AI-driven, autonomous, and intelligent workflows. Initial service provision will cover tasks such as infrastructure configuration design and impact assessment during the requirements definition and design phases, and change management during the operation phase. Future plans include expanding its scope to cover the entire IT lifecycle.
The agentic AI implemented through this service and its proven assets autonomously determines the necessary tasks in response to user instructions and executes tasks by coordinating multiple AI agents, thereby standardizing and streamlining tasks that previously relied on the experience and manual work of skilled IT engineers. By using the Agent Builder, one of the technical components of the Kindrill Agentic AI Framework, and the multiple workflows created within it, reusable agentic AI can be applied to operations in a short period of time without individual development, and the time from introduction to production deployment is shortened. Furthermore, by incorporating, systematizing, accumulating, and passing on the mission-critical knowledge that Kindrill has accumulated over many years into the AI, it also contributes to the transfer of operational expertise.
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For example, in impact assessment tasks during system changes, AI analyzes multiple data sources across different systems to generate reports that consider the impact on processing time and dependencies. By automating complex investigation tasks that were previously performed manually, it supports faster decision-making and improved operational quality.
In recent years, Japan has seen a worsening shortage of IT talent, while its IT environment has become increasingly complex and sophisticated, making manual operation models unsustainable. Furthermore, many companies’ IT environments were not designed with AI utilization in mind, resulting in a gap between AI capabilities and practical application. According to the Japanese version of the Kindrill Readiness Report 2025 , AI utilization in Japanese companies remains at the PoC (Proof of Concept) stage, highlighting the challenges of full-scale deployment within businesses.
SOURCE: PRTimes
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