日本語 
DS Brand Co., Ltd. has strengthened its proposals for the use of its AI-generated chatbot, “DS Chatbot,” for e-commerce sites (online shops) and has launched a page for e-commerce businesses.
This initiative proposes a low-cost way to streamline customer inquiries on e-commerce sites and create sales opportunities by resolving pre-purchase questions.
Background of service provision
In recent years, online shopping has become commonplace, and many small and medium-sized enterprises (SMEs) operate their own e-commerce websites (online shops).
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However, on the other hand, many companies face challenges such as “a large number of customers adding items to their shopping carts but abandoning the purchase midway,” “being overwhelmed with numerous product inquiries,” and “being unable to respond at night or on holidays, potentially missing out on potential customers.”
Against this backdrop, the importance of a system that can provide information immediately when customers have questions is increasing. Especially on e-commerce sites, many customers abandon their purchases because their questions are not answered just before the purchase, making the speed of response and the accuracy of information provided directly impact sales.
Therefore, we have launched a service for e-commerce sites called “DS Chatbot,” which can be easily implemented even by people who are not familiar with IT, and provides 24/7 customer support.
SOURCE: PRTimes
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