日本語 
SORABITO Inc. is pleased to announce the launch of “TakumiX,” a voice AI agent that supports a wide range of industrial applications, including construction, rental, logistics, and manufacturing.
In January 2026, SORABITO entered into a strategic partnership with Eleven Lab Japan LLC to promote the implementation of conversational AI specialized for industrial sectors.
TakumiX is a service that combines Eleven Lab’s advanced voice AI technology with SORABITO‘s business understanding and design capabilities cultivated through supporting DX in on-site industries, including the construction and construction equipment rental industry.
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We build and provide practical voice AI agents that are actually useful in the field for conversational tasks in all industries, such as answering phones, taking orders, handling inquiries, providing on-site knowledge, referring to manuals, assisting with work, and supporting the training of young employees.
In fields such as construction, rental, logistics, and manufacturing, many critical tasks are still supported by dialogue and human experience.
On-site operations, including responding to customer inquiries, taking orders, internal checks, verifying work procedures, consulting with experienced personnel, and reporting from the field, are carried out through person-to-person interaction. Among these, the telephone remains a core means of communication in many workplaces.
On the other hand, against the backdrop of a serious labor shortage, these kinds of conversational tasks are a significant burden on frontline staff. The sudden surge in inquiries and communications leads to problems such as being unable to confirm information immediately, needing to call back, missing information, and transcription errors, which in turn leads to a decline in customer experience and service quality.
Furthermore, in fields such as construction, inspection, maintenance, repair, servicing, logistics, and manufacturing, it is necessary to carry out work while referring to a wide variety and vast amount of information, including laws and regulations, manuals, specifications, procedures, FAQs, and internal company rules.
However, in real-world situations, it is often difficult to operate devices such as smartphones and PCs due to reasons such as hands being occupied with work, wearing gloves, or hands being covered in oil or mud. As a result, problems arise such as interrupting work to search for necessary information, relying heavily on experienced workers for confirmation, and younger workers being unsure how to make decisions.
Against this backdrop, expectations are rising for voice AI agents that can provide on-site workers with access to necessary information and immediate support for confirmation, consultation, and decision-making simply by speaking to them.
SOURCE: PRTimes
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