Customer Experience

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GVA TECH Adopts AI Platform for Customer Support

GVA TECH has adopted HelpDog, an AI-powered customer support platform from noco Inc., to improve how users access information across its legal tech services. The move comes as customer inquiries…

Sumitomo Mitsui Card Uses Gen-AX AI for Contact Centers

Sumitomo Mitsui Card Co., Ltd. is a prominent Japanese financial services firm,…

LiveCall Launches Transcription and AI Summary Features

LiveCall, a cloud-based web customer service tool operated by Spinshell Inc., is…

Zeals and Digirise Partner to Advance AI Agents

Zeals Inc., the company behind customer service AI agents, has teamed up…

Future Shop Teams with Print Designer for DIY Products

Future Shop has kicked off a collaboration with System Graphie’s design simulator…

Morisawa Launches Web Font Pro for Big Sites/Cloud

Morisawa has made a new proposal for Morisawa Fonts which proposed Web…

Frogwell Launches Agentforce Support for Call Centers

Frogwell Inc. will begin offering implementation support services for call centers using…

Microsoft struggles to make Copilot a mainstream AI chatbot

Microsoft is facing an uphill task in converting its enterprise domination into…

GNext partners with Verbex to advance voice AI in support

GNext is moving into voice driven CX and has started working with…

Sumitomo Mitsui Card Uses Gen-AX AI for Contact Centers

Sumitomo Mitsui Card Co., Ltd. is a prominent Japanese financial services firm,…

LiveCall Launches Transcription and AI Summary Features

LiveCall, a cloud-based web customer service tool operated by Spinshell Inc., is…

Zeals and Digirise Partner to Advance AI Agents

Zeals Inc., the company behind customer service AI agents, has teamed up…

Future Shop Teams with Print Designer for DIY Products

Future Shop has kicked off a collaboration with System Graphie’s design simulator…

Morisawa Launches Web Font Pro for Big Sites/Cloud

Morisawa has made a new proposal for Morisawa Fonts which proposed Web…

Frogwell Launches Agentforce Support for Call Centers

Frogwell Inc. will begin offering implementation support services for call centers using…

Microsoft struggles to make Copilot a mainstream AI chatbot

Microsoft is facing an uphill task in converting its enterprise domination into…

GNext partners with Verbex to advance voice AI in support

GNext is moving into voice driven CX and has started working with…

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