日本語 
DS Brand Co., Ltd., the developer and provider of the website creation tool (CMS) “Orikou Blog,” which has accumulated over 40,000 licenses in total, has begun offering the “AI MODEL Plan” as a new paid option for “Orikou AI Concierge.”
This plan utilizes an AI model that enables more realistic character representation, realizing an interactive web customer service experience on corporate websites.
Background of Development
Our “Clever AI Concierge” service provides AI-powered support for user inquiries and information searches on corporate websites through conversational (chatbot) interactions. It offers flexible guidance tailored to user intent, promoting the effective use of information on the site and is widely used as a new means of communication between companies and their customers.
Also Read: SocioFuture Unveils Letter for Business Communication
In recent years, the focus has shifted from simply providing information to emphasizing the quality of the “customer experience” itself on the web. Visual representation is becoming increasingly important as a means of creating a more engaging and memorable customer experience.
Against this backdrop, we embarked on developing a realistic human avatar using AI technology, with the aim of adding even more expressiveness and presence to the conversational function of “Clever AI Concierge.”
This plan provides a natural conversational experience that feels as if you are being guided by a real staff member, enriching communication with users (website visitors) and realizing a new form of web customer service that enhances the brand value of the company.
SOURCE: PRTimes
English