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Customer Experience
Shufunotomo Co., Ltd. launched "Kurashi no AI," an interactive service that allows users to easily consult about everyday worries and questions via LINE, on April 15, 2026. This service was…
Japan’s First Cardiac Hospital Launches AI Chat Support
New Heart Watanabe International Hospital, a world-renowned cardiac surgery institution headquartered in…
NRI Launches “CXynapse Hub” for CX Strategy Support
Nomura Research Institute has launched something called CXynapse Hub. It is meant…
Comdesign Partners ‘CT-e1/SaaS’ with ‘clearA’ Voice Tech
Comdesign Inc., which provides the cloud-based CTI "CT-e1/SaaS" as a monthly service,…
MediaLink Debuts ‘Knowledge Link’ Automation Tool
MediaLink Inc., provider of the telephone AI agents "DX Denwa" and "AIto,"…
TechMatrix and Vottia Unite to Boost AI Customer Support
TechMatrix Corporation has joined hands with Vottia Inc. to link its contact…
Hitachi Solutions Create Unveils CX Community Service
Hitachi Solutions Create, Ltd. will begin sales of its "Online Community Service"…
Fujitsu Uses Generative AI to Upgrade Pension Chatbot
Fujitsu has started building a new AI chatbot service for the Japan…
Fujitsu to power NTT DOCOMO’s new digital ticket platform
Fujitsu announced that it will provide its digital ticketing service to NTT…
Japan’s First Cardiac Hospital Launches AI Chat Support
New Heart Watanabe International Hospital, a world-renowned cardiac surgery institution headquartered in…
NRI Launches “CXynapse Hub” for CX Strategy Support
Nomura Research Institute has launched something called CXynapse Hub. It is meant…
Comdesign Partners ‘CT-e1/SaaS’ with ‘clearA’ Voice Tech
Comdesign Inc., which provides the cloud-based CTI "CT-e1/SaaS" as a monthly service,…
MediaLink Debuts ‘Knowledge Link’ Automation Tool
MediaLink Inc., provider of the telephone AI agents "DX Denwa" and "AIto,"…
TechMatrix and Vottia Unite to Boost AI Customer Support
TechMatrix Corporation has joined hands with Vottia Inc. to link its contact…
Hitachi Solutions Create Unveils CX Community Service
Hitachi Solutions Create, Ltd. will begin sales of its "Online Community Service"…
Fujitsu Uses Generative AI to Upgrade Pension Chatbot
Fujitsu has started building a new AI chatbot service for the Japan…
Fujitsu to power NTT DOCOMO’s new digital ticket platform
Fujitsu announced that it will provide its digital ticketing service to NTT…
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