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Customer Experience
Eclect and Channel Corporation have entered into a technology partnership to help upgrade customer support workflows for companies selling on Rakuten Ichiba. Honestly, the point is to get things working…
Hakky Builds Finance AI Agents to Enable Dialogue-to-Action CX
Hakky Inc., a company that develops AI products and supports data utilization…
AI-Powered Seasonal CX: How Brands Keep Customers Engaged from the Holidays to the New Year
The holidays hit hard every year. Black Friday, Cyber Monday, the rush…
Media Kobo Forms Business Alliance with Credit Saison
Media Kobo Co., Ltd. is pleased to announce that it has entered…
Pling Reports Japan Growth and New Features
Pling, an audio content platform, announced the availability of new features and…
Kaunet Introduces Flyle AI for VOC and CX Enhancement
Kaunet Co., Ltd., an e-commerce service provider within the Kokuyo Group, has…
Feitian Japan debuts IoT Cube payment SaaS platform
IoT Cube steps in as Feitian Japan’s attempt to simplify how small…
Sumitomo Mitsui Card Uses Gen-AX AI for Contact Centers
Sumitomo Mitsui Card Co., Ltd. is a prominent Japanese financial services firm,…
LiveCall Launches Transcription and AI Summary Features
LiveCall, a cloud-based web customer service tool operated by Spinshell Inc., is…
Hakky Builds Finance AI Agents to Enable Dialogue-to-Action CX
Hakky Inc., a company that develops AI products and supports data utilization…
AI-Powered Seasonal CX: How Brands Keep Customers Engaged from the Holidays to the New Year
The holidays hit hard every year. Black Friday, Cyber Monday, the rush…
Media Kobo Forms Business Alliance with Credit Saison
Media Kobo Co., Ltd. is pleased to announce that it has entered…
Pling Reports Japan Growth and New Features
Pling, an audio content platform, announced the availability of new features and…
Kaunet Introduces Flyle AI for VOC and CX Enhancement
Kaunet Co., Ltd., an e-commerce service provider within the Kokuyo Group, has…
Feitian Japan debuts IoT Cube payment SaaS platform
IoT Cube steps in as Feitian Japan’s attempt to simplify how small…
Sumitomo Mitsui Card Uses Gen-AX AI for Contact Centers
Sumitomo Mitsui Card Co., Ltd. is a prominent Japanese financial services firm,…
LiveCall Launches Transcription and AI Summary Features
LiveCall, a cloud-based web customer service tool operated by Spinshell Inc., is…
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