Customer Experience

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GVA TECH Adopts AI Platform for Customer Support

GVA TECH has adopted HelpDog, an AI-powered customer support platform from noco Inc., to improve how users access information across its legal tech services. The move comes as customer inquiries…

AOKI and Hitachi Solutions team up to revamp CX stack

AOKI Holdings and Hitachi Solutions have entered a long term partnership centered…

Spacey Co. launches Yoyappin with West Japan Railway

Spacee Inc. is rolling out a new reservation platform called Yoyappin in…

EC-CUBE Introduces Re:Use E-Commerce Solution

EC-CUBE Co., Ltd., a consolidated subsidiary of Ilgurum Co., Ltd., is pleased…

Genesys Advances Virtual Agents to Task Completion

Genesys has introduced the Genesys Cloud Agentic Virtual Agent, built using Large…

Temu teams with DEKRA to Boost Marketplace Quality

Temu is tightening its grip on product quality. The company announced its…

Advanced Media Replaces Spreadsheet Scoring with AI

Advanced Media has launched a dedicated product website for AmiVoice CQM Assist,…

Collective Path Inc. Buys “eventory” IP from US Firm

Collective Path Inc., provider of the event platform "eventory," is pleased to…

AOKI and Hitachi Solutions team up to revamp CX stack

AOKI Holdings and Hitachi Solutions have entered a long term partnership centered…

Spacey Co. launches Yoyappin with West Japan Railway

Spacee Inc. is rolling out a new reservation platform called Yoyappin in…

EC-CUBE Introduces Re:Use E-Commerce Solution

EC-CUBE Co., Ltd., a consolidated subsidiary of Ilgurum Co., Ltd., is pleased…

Genesys Advances Virtual Agents to Task Completion

Genesys has introduced the Genesys Cloud Agentic Virtual Agent, built using Large…

Temu teams with DEKRA to Boost Marketplace Quality

Temu is tightening its grip on product quality. The company announced its…

Advanced Media Replaces Spreadsheet Scoring with AI

Advanced Media has launched a dedicated product website for AmiVoice CQM Assist,…

Collective Path Inc. Buys “eventory” IP from US Firm

Collective Path Inc., provider of the event platform "eventory," is pleased to…

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