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Customer Experience
GVA TECH has adopted HelpDog, an AI-powered customer support platform from noco Inc., to improve how users access information across its legal tech services. The move comes as customer inquiries…
HEAVEN Japan and Feedforce Group Forms Partnership
HEAVEN Japan Co., Ltd. has partnered with Feedforce Group Inc. to begin…
DocuSign Japan Launches its IAM for CX for Local Market
DocuSign Japan K.K. has launched "DocuSign IAM for CX" in Japan. They…
Kindrill Unveils AI-Powered based Automatic FAQ System
Kindrill Japan Co., Ltd. has developed an automatic FAQ generation system that…
Gainsight Acquires Skilljar to Accelerate Customer Mastery
Gainsight, the leading Customer Success Platform, announced the acquisition of Skilljar, a…
IVRy launches new feature “Voice Recognition Q&A” AI generates and answers Q&A from phone call content
IVRy Inc., which provides the conversational voice AI SaaS "IVRy," is pleased…
Ozvision and Perplexity Form Strategic Partnership
Ozvision Co., Ltd., which operates businesses mainly including the points site "Hapitas"…
AnyMind Unveils AI Chat Agent on AnyChat Platform
AnyMind Group Inc. has begun offering AI customer service agents for its…
Qualtrics unveils “Experience Agent” to boost connections
Qualtrics held its annual event, "Qualtrics X4 2025: The Experience Management Summit,"…
HEAVEN Japan and Feedforce Group Forms Partnership
HEAVEN Japan Co., Ltd. has partnered with Feedforce Group Inc. to begin…
DocuSign Japan Launches its IAM for CX for Local Market
DocuSign Japan K.K. has launched "DocuSign IAM for CX" in Japan. They…
Kindrill Unveils AI-Powered based Automatic FAQ System
Kindrill Japan Co., Ltd. has developed an automatic FAQ generation system that…
Gainsight Acquires Skilljar to Accelerate Customer Mastery
Gainsight, the leading Customer Success Platform, announced the acquisition of Skilljar, a…
IVRy launches new feature “Voice Recognition Q&A” AI generates and answers Q&A from phone call content
IVRy Inc., which provides the conversational voice AI SaaS "IVRy," is pleased…
Ozvision and Perplexity Form Strategic Partnership
Ozvision Co., Ltd., which operates businesses mainly including the points site "Hapitas"…
AnyMind Unveils AI Chat Agent on AnyChat Platform
AnyMind Group Inc. has begun offering AI customer service agents for its…
Qualtrics unveils “Experience Agent” to boost connections
Qualtrics held its annual event, "Qualtrics X4 2025: The Experience Management Summit,"…
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