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Customer Experience
Eclect and Channel Corporation have entered into a technology partnership to help upgrade customer support workflows for companies selling on Rakuten Ichiba. Honestly, the point is to get things working…
Masterpiece Group Launches AI-BPO Agent, SaaS service
Masterpiece Group Inc. will begin offering a contact center-specialized AI agent in…
IVRy Forms Strategic Partnership Agreement with SC Digital
IVRy Inc., which provides the conversational voice AI SaaS "IVRy," is pleased…
Zendesk Announces its new “Zendesk Resolution Platform”
Zendesk, Inc., a leading support platform company that utilizes AI and develops…
TMJ Co Partners with Wizleap for Customer Introductions
TMJ Co., Ltd., a Secom Group company that develops and operates contact…
Pluszero Launches “Miraio,” Reliable AI Agent for Call Center
Pluszero Inc., which provides, develops, maintains, and operates various technology solutions such…
Bellsystem24 and Thinker Launch AI to Predict Call Needs
The Generative AI Co-Creation Lab., an initiative of BELLSYSTEM24, Inc., has begun…
HEAVEN Japan and Feedforce Group Forms Partnership
HEAVEN Japan Co., Ltd. has partnered with Feedforce Group Inc. to begin…
DocuSign Japan Launches its IAM for CX for Local Market
DocuSign Japan K.K. has launched "DocuSign IAM for CX" in Japan. They…
Masterpiece Group Launches AI-BPO Agent, SaaS service
Masterpiece Group Inc. will begin offering a contact center-specialized AI agent in…
IVRy Forms Strategic Partnership Agreement with SC Digital
IVRy Inc., which provides the conversational voice AI SaaS "IVRy," is pleased…
Zendesk Announces its new “Zendesk Resolution Platform”
Zendesk, Inc., a leading support platform company that utilizes AI and develops…
TMJ Co Partners with Wizleap for Customer Introductions
TMJ Co., Ltd., a Secom Group company that develops and operates contact…
Pluszero Launches “Miraio,” Reliable AI Agent for Call Center
Pluszero Inc., which provides, develops, maintains, and operates various technology solutions such…
Bellsystem24 and Thinker Launch AI to Predict Call Needs
The Generative AI Co-Creation Lab., an initiative of BELLSYSTEM24, Inc., has begun…
HEAVEN Japan and Feedforce Group Forms Partnership
HEAVEN Japan Co., Ltd. has partnered with Feedforce Group Inc. to begin…
DocuSign Japan Launches its IAM for CX for Local Market
DocuSign Japan K.K. has launched "DocuSign IAM for CX" in Japan. They…
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