Customer Experience

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GVA TECH Adopts AI Platform for Customer Support

GVA TECH has adopted HelpDog, an AI-powered customer support platform from noco Inc., to improve how users access information across its legal tech services. The move comes as customer inquiries…

Japan System Adds AI Help Desk to JTB-CWT’s Bizvance

Japan System Co., Ltd. ServiceNow Japan LLC and JTB Business Travel Solutions,…

AIto Adds Live Transfer Feature to Voicebot for Support

MediaLink Inc., the provider of “AIto,” an AI agent that automates customer…

Yamashita PMC with Ricoh to boost facility management

Yamashita PMC Co., Ltd. and Ricoh Co., Ltd. are pleased to announce…

JCOM and Foonz’s “Sokucom” Boosts Sales and Service

Foonz Inc., which provides the omni-channel communication platform "Sokucom," has disclosed a…

HOUSEI Inc Releases AI Chat BI Tool “imprai ezBI” Ver1.1

HOUSEI Inc., a technology company that provides AI and DX solutions, is…

Goodpatch backs JT’s Habee from launch to development

Goodpatch Inc., a design company that drives corporate transformation with a customer…

TikTok Shop Japan launches AI call center for EC industry

With the launch of TikTok Shop in Japan, Newjia Co., Ltd. will…

Altius Link, ELYZA launch AI app for inquiry classification

Altius Link and ELYZA have jointly developed the "Contact Reasons Classification LLM…

Japan System Adds AI Help Desk to JTB-CWT’s Bizvance

Japan System Co., Ltd. ServiceNow Japan LLC and JTB Business Travel Solutions,…

AIto Adds Live Transfer Feature to Voicebot for Support

MediaLink Inc., the provider of “AIto,” an AI agent that automates customer…

Yamashita PMC with Ricoh to boost facility management

Yamashita PMC Co., Ltd. and Ricoh Co., Ltd. are pleased to announce…

JCOM and Foonz’s “Sokucom” Boosts Sales and Service

Foonz Inc., which provides the omni-channel communication platform "Sokucom," has disclosed a…

HOUSEI Inc Releases AI Chat BI Tool “imprai ezBI” Ver1.1

HOUSEI Inc., a technology company that provides AI and DX solutions, is…

Goodpatch backs JT’s Habee from launch to development

Goodpatch Inc., a design company that drives corporate transformation with a customer…

TikTok Shop Japan launches AI call center for EC industry

With the launch of TikTok Shop in Japan, Newjia Co., Ltd. will…

Altius Link, ELYZA launch AI app for inquiry classification

Altius Link and ELYZA have jointly developed the "Contact Reasons Classification LLM…

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