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Customer Experience
Shufunotomo Co., Ltd. launched "Kurashi no AI," an interactive service that allows users to easily consult about everyday worries and questions via LINE, on April 15, 2026. This service was…
transcosmos, Cogent Partner on Contact Center Services
Transcosmos Inc., a top global BPO provider from Japan, has teamed up…
livepass Inc. Announces Next Product Strategy
livepass Inc. is pleased to announce that it is evolving from its…
Tokyo Gas Adopts “RightVoC by KARTE” AI VoC Solution
RightVoC by KARTE, a product provided by RightTouch Inc., which is transforming…
NetSuite Launches Field Service Management in Japan
Oracle NetSuite announced that with NetSuite Field Service Management, it will help…
STARFLYER and IBS to Boost STAR LINK Loyalty Platform
STARFLYER Inc., Japan's premium airline, has successfully upgraded its STAR LINK loyalty…
Adish and VOICHAT Team Up to Launch VOICHAT Support
VOICHAT Inc. is pleased to announce that it has entered into a…
Sony Biz Networks Inc Debuts New AI Chatbot “Assist AI”
Sony Biz Networks Inc. has announced "Assist AI Chat Bot." This generative…
BIZTEL and Dr.Tel Partner to Enhance Call Center Quality
Link Co., Ltd., the developer of the cloud-based CTI/call center system "BIZTEL,"…
transcosmos, Cogent Partner on Contact Center Services
Transcosmos Inc., a top global BPO provider from Japan, has teamed up…
livepass Inc. Announces Next Product Strategy
livepass Inc. is pleased to announce that it is evolving from its…
Tokyo Gas Adopts “RightVoC by KARTE” AI VoC Solution
RightVoC by KARTE, a product provided by RightTouch Inc., which is transforming…
NetSuite Launches Field Service Management in Japan
Oracle NetSuite announced that with NetSuite Field Service Management, it will help…
STARFLYER and IBS to Boost STAR LINK Loyalty Platform
STARFLYER Inc., Japan's premium airline, has successfully upgraded its STAR LINK loyalty…
Adish and VOICHAT Team Up to Launch VOICHAT Support
VOICHAT Inc. is pleased to announce that it has entered into a…
Sony Biz Networks Inc Debuts New AI Chatbot “Assist AI”
Sony Biz Networks Inc. has announced "Assist AI Chat Bot." This generative…
BIZTEL and Dr.Tel Partner to Enhance Call Center Quality
Link Co., Ltd., the developer of the cloud-based CTI/call center system "BIZTEL,"…
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