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Customer Experience
GVA TECH has adopted HelpDog, an AI-powered customer support platform from noco Inc., to improve how users access information across its legal tech services. The move comes as customer inquiries…
MediaLink Debuts ‘Knowledge Link’ Automation Tool
MediaLink Inc., provider of the telephone AI agents "DX Denwa" and "AIto,"…
TechMatrix and Vottia Unite to Boost AI Customer Support
TechMatrix Corporation has joined hands with Vottia Inc. to link its contact…
Hitachi Solutions Create Unveils CX Community Service
Hitachi Solutions Create, Ltd. will begin sales of its "Online Community Service"…
Fujitsu Uses Generative AI to Upgrade Pension Chatbot
Fujitsu has started building a new AI chatbot service for the Japan…
Fujitsu to power NTT DOCOMO’s new digital ticket platform
Fujitsu announced that it will provide its digital ticketing service to NTT…
Sabre and All Nippon Airways Launch Global NDC Content
The SabreMosaic™ Travel Marketplace has played a significant role in the global…
Zendesk Introduces AI-Enhanced Contact Center in Japan
Zendesk, Inc., a leading AI-powered support service company, announced the general availability…
Media Service Launches AItoVoice and AItoChat Solutions
MediaLink Inc., provider of "AIto," an AI agent that automates customer support,…
MediaLink Debuts ‘Knowledge Link’ Automation Tool
MediaLink Inc., provider of the telephone AI agents "DX Denwa" and "AIto,"…
TechMatrix and Vottia Unite to Boost AI Customer Support
TechMatrix Corporation has joined hands with Vottia Inc. to link its contact…
Hitachi Solutions Create Unveils CX Community Service
Hitachi Solutions Create, Ltd. will begin sales of its "Online Community Service"…
Fujitsu Uses Generative AI to Upgrade Pension Chatbot
Fujitsu has started building a new AI chatbot service for the Japan…
Fujitsu to power NTT DOCOMO’s new digital ticket platform
Fujitsu announced that it will provide its digital ticketing service to NTT…
Sabre and All Nippon Airways Launch Global NDC Content
The SabreMosaic™ Travel Marketplace has played a significant role in the global…
Zendesk Introduces AI-Enhanced Contact Center in Japan
Zendesk, Inc., a leading AI-powered support service company, announced the general availability…
Media Service Launches AItoVoice and AItoChat Solutions
MediaLink Inc., provider of "AIto," an AI agent that automates customer support,…
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