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Customer Experience
Eclect and Channel Corporation have entered into a technology partnership to help upgrade customer support workflows for companies selling on Rakuten Ichiba. Honestly, the point is to get things working…
Hitachi Solutions Create Unveils CX Community Service
Hitachi Solutions Create, Ltd. will begin sales of its "Online Community Service"…
Fujitsu Uses Generative AI to Upgrade Pension Chatbot
Fujitsu has started building a new AI chatbot service for the Japan…
Fujitsu to power NTT DOCOMO’s new digital ticket platform
Fujitsu announced that it will provide its digital ticketing service to NTT…
Sabre and All Nippon Airways Launch Global NDC Content
The SabreMosaic™ Travel Marketplace has played a significant role in the global…
Zendesk Introduces AI-Enhanced Contact Center in Japan
Zendesk, Inc., a leading AI-powered support service company, announced the general availability…
Media Service Launches AItoVoice and AItoChat Solutions
MediaLink Inc., provider of "AIto," an AI agent that automates customer support,…
Marubeni Info Systems launches “kintone API Query Creator”
Marubeni Information Systems Co., Ltd., a member of the Digital Solutions Segment…
Helpfeel Unveils Beta of AI-Powered Article Search API
Helpfeel Inc., which provides an "AI knowledge data platform" that strengthens corporate…
Hitachi Solutions Create Unveils CX Community Service
Hitachi Solutions Create, Ltd. will begin sales of its "Online Community Service"…
Fujitsu Uses Generative AI to Upgrade Pension Chatbot
Fujitsu has started building a new AI chatbot service for the Japan…
Fujitsu to power NTT DOCOMO’s new digital ticket platform
Fujitsu announced that it will provide its digital ticketing service to NTT…
Sabre and All Nippon Airways Launch Global NDC Content
The SabreMosaic™ Travel Marketplace has played a significant role in the global…
Zendesk Introduces AI-Enhanced Contact Center in Japan
Zendesk, Inc., a leading AI-powered support service company, announced the general availability…
Media Service Launches AItoVoice and AItoChat Solutions
MediaLink Inc., provider of "AIto," an AI agent that automates customer support,…
Marubeni Info Systems launches “kintone API Query Creator”
Marubeni Information Systems Co., Ltd., a member of the Digital Solutions Segment…
Helpfeel Unveils Beta of AI-Powered Article Search API
Helpfeel Inc., which provides an "AI knowledge data platform" that strengthens corporate…
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