Pendo Introduces New Platform for AI Agents

Pendo.io Japan Co., Ltd. , which has the mission of “improving the global software experience through software” and provides a software experience management platform that transforms all software experiences into assets for decision-making and growth, has announced a new service that will turn any AI agent into the best advisor for customers. This service was announced by the US headquarters on September 22, 2026, local time .

“Pendo for Agents” supports all in-app AI agents, whether developed in-house or outsourced, helping them resolve issues in real-time context before users even ask questions. It also provides product teams with data demonstrating that investments in AI agents are yielding results, while simultaneously mitigating low-quality responses from AI agents that can drain resources and reduce customer satisfaction.

Pendo for Agents is a service that combines two products. One is ” Agent Toolkit, ” a new feature that provides AI agents with real-time context about user behavior, enabling proactive and personalized in-app support. The other is ” Agent Analytics ,” Pendo’s existing product that measures whether those AI agents are functioning effectively . Agent Analytics has tracked over 47 million conversations with AI agents across approximately 500 companies in the past year alone, and this track record has led to Pendo being named one of Fast Company’s “Most Innovative Companies of 2026.” These two solutions reduce the costs for support teams and improve the accuracy of AI agent developers’ product roadmaps.

- Advertisement -

Also Read: Samsung Introduces SmartThings Now Platform Update

Gartner predicts that spending on AI agent-related software will reach $376.3 billion in 2027, while also estimating that more than 40% of agent-based AI projects will be discontinued that year due to unclear business value and rising costs. *This gap highlights the importance of context. Without context, AI agents cannot proactively solve customer problems, and a single inadequate response can lead to losing customers.

Source: PRTimes