Mobilus Introduces Hallucination-Control AI Chatbot

Mobilus Co., Ltd., a developer and provider of CX solutions for contact centers, is pleased to announce the development and launch of “MOBI BOT RAG Answer Management,” a RAG type chatbot utilizing the generation AI function, a new feature of its chatbot “MOBI BOT®,” starting May 26, 2026. The purpose of providing this function is to improve the accuracy of responses, enhance user self-resolution, and reduce the workload of operators.

“MOBI BOT RAG Answer Management” is an AI chatbot that automatically generates answers based on multiple knowledge bases, such as frequently asked questions (FAQs). It features hallucination prevention to suppress the generation and presentation of uncertain answers by the AI, and also supports cases where the AI ​​does not generate answers. This eliminates the need for users to compare multiple knowledge bases, enabling safe and rapid self-resolution.

Through the provision of this service, Mobilus will support the operation of next-generation contact centers that enhance customer satisfaction and improve customer experience (CX) by improving operational efficiency and response quality.

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Background of Development

According to an announcement by the Ministry of Internal Affairs and Communications in April 2026, the population aged 15-64 is projected to decrease by 200,000 compared to the same month of the previous year, reaching 73.54 million, continuing its decline. The labor shortage caused by the declining birthrate and aging population is also a serious issue in the contact center industry. In addition to difficulties in recruitment and training, responding to increasingly sophisticated and diverse customer needs is a major challenge. Against this backdrop, there is an urgent need to develop and implement AI-powered services to improve service quality with limited resources and achieve sustainable operations.

To address this challenge, Mobilus has been developing a “RAG-type chatbot” in which a generative AI automatically generates answer candidates based on multiple knowledge sources such as FAQs in response to user inquiries. Now, they have developed “MOBI BOT RAG Answer Management,” a RAG-type chatbot that utilizes the generative AI, a new feature of “MOBI BOT,” and have begun offering it from May 26, 2026.

SOURCE: PRTimes