カスタマー・エクスペリエンス

エリーザ、三井住友サポート向けGenAIの結果を発表

ELYZA Inc., which promotes the social implementation of large-scale language models (LLM), has been providing generative AI using search augmentation generation (RAG) technology at the contact center operated by Sumitomo Mitsui Card Co., Ltd. We are pleased to announce that we have obtained concrete results, such as improved usefulness of answers generated by AI and approximately doubling the productivity of operators compared to before the use of generative AI. We will continue to work to provide faster and more accurate answers through more channels, thereby helping Sumitomo Mitsui Card respond to more customer inquiries than ever before and improving their inquiry experience. We will also use the knowledge gained through this initiative to promote the social implementation of generative AI in a wider range of areas. This initiative uses ELYZA's…