カスタマー・エクスペリエンス

Mirai AI Secures Patent for Automated Call Technology

Softu Corporation, which provides the AI ​​automatic telephone answering service "Mirai AI," has obtained a patent for technology related to a telephone handling program that automatically handles telephone calls without human intervention. Features of this patented technology Even if there are multiple people with the same last name, AI can identify the person based on their department name and job title. Furthermore, it checks the availability of the person in charge before transferring the call, providing a considerate, human-like response. Also Read: AI Square Links QuickSummary2.0 with FastHelp Service Background of development: The issue of "telephone handling" that many companies face In many companies, the typical workflow is for someone to answer calls to the main phone line and then transfer them to a specialist. However, "human transfer" is an…