カスタマー・エクスペリエンス

transcosmos, Cogent Partner on Contact Center Services

Transcosmos Inc., a top global BPO provider from Japan, has teamed up with Cogent E-Services Limited. Cogent is a key contact center services provider in Noida, India. The collaboration aims to improve contact center services for the Indian market and international clients. transcosmos launched its subsidiary, transcosmos India Private Limited, in March 2024. It's based in Bengaluru, Karnataka. The goal is to offer localised contact centre services. To boost its growth and meet client needs in India, the company has partnered with Cogent. Cogent is a trusted local provider with strong ties to the Indian market. India's rich linguistic diversity includes 22 official languages and many regional dialects. This creates challenges and opportunities in customer service. Cogent has a strong network of more than 16,000 agents. They work in 24…