カスタマー・エクスペリエンス

カウネット、VOCとCX強化のためのFlyle AIを発表

Kaunet Co., Ltd., an e-commerce service provider within the Kokuyo Group, has introduced the AI ​​insight analysis platform "Flyle" provided by Flyle Co., Ltd. By utilizing AI to comprehensively analyze and visualize over 320,000 VOC (Voice of the Customer) cases per year and treating each and every one equally, we realize improvements to "Promise Breaks" (customer issues) without leaving anyone behind. By building a rapid improvement system involving related departments, we aim to turn VOC into a valuable asset, enabling data-driven decision-making and further improving CX (Customer Experience Value). Background to the introduction of "Flyle" Kaunet is committed to using technology and creativity to create valuable experiences for all workers. Kaunet, an online store for office supplies for small and medium-sized businesses, is an e-commerce platform used by many customers.…