English 
Eclect and Channel Corporation have entered into a technology partnership to help upgrade customer support workflows for companies selling on Rakuten Ichiba. Honestly, the point is to get things working together, kind of cleaner and faster the partnership will focus on bridging Rakuten’s messaging system, called R-Messe, with ChannelTalk, which is an AI powered customer communication platform. That way merchants can manage their inquiries from one screen or single interface, instead of juggling multiple tools, and it should make day to day replies more steady, and less messy.
For many e-commerce businesses on Rakuten Ichiba, managing customer interactions has been a challenge because R-Messe comes with its own specifications and often requires separate integration work with existing support tools. By combining Eclect’s experience in Rakuten-focused system development with ChannelTalk’s communication capabilities, the two companies aim to reduce that operational burden.
パートナーシップの一環として、, エクレクト will develop an integration app that allows inquiries received through Rakuten Ichiba to be managed directly within ChannelTalk. The longer-term goal is to centralize messages from Rakuten and other customer channels in one place, while also keeping response histories connected across platforms. This is expected to help businesses improve support efficiency and deliver a more consistent customer experience.
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ChannelTalk, which offers AI chat, AI phone support, and CRM functions, is currently used by more than 230,000 companies worldwide across sectors including e-commerce, B2B SaaS, and government services.
The integration application is currently under development and testing. Following a proof of concept phase, both companies plan to move toward an official release and continue supporting digital transformation efforts for Rakuten marketplace sellers.
日本語