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Five9 Inc. Has announced that it will acquire Level AI in a deal valued at roughly $325 million, as it bolsters its AI-powered customer experience platform. It will bring on board Level AI’s applications that help to manage agent performance, automate customer conversations across voice and digital channels, and analyze customer conversations.
The solutions will be offered as individual products and as part of the Five9’s Genius CX Platform, enabling enterprise customers to use AI without requiring migration of their existing contact center to Five9’s cloud platform. Level AI’s proprietary Latitude models support more than one billion customer interactions annually.
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The transaction expands an alliance between the two companies established in 2022. It is also indicative of a wider trend across the industry for contact center automation and conversational intelligence to be driven by artificial intelligence (AI). The deal is scheduled to close in 2026, subject to customary closing conditions.
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