日本語 
NiCE Japan Co., Ltd., a world-leading AI-powered CX (Customer Experience) platform provider, announced that Rococo Co., Ltd. has completed the migration from its on-premise PBX system to ” NiCE CXone ,” a cloud-based AI-powered CX platform that helps companies integrate and optimize their entire customer experience at scale.
This migration has enabled Rococo to reduce operating costs and improve operational speed and flexibility. Furthermore, it has built a next-generation contact center infrastructure that will support the future use of generative AI and AI agents.
Rococo provides IT outsourcing services, help desks, technical support, and BPO services to support the information systems departments of companies. Its Global Technical Center (GTC) provides a wide range of support services, from enterprise help desks to B2C contact center operations, 24 hours a day, 365 days a year. With the maintenance period for its long-used on-premise PBX approaching its end, Rococo decided to revamp its contact center infrastructure, with a view to future scalability and the use of AI.
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Because contact centers require high availability, stability and a robust support system were crucial selection criteria. We also prioritized implementation and operational costs, number portability support, and future scalability. After comparing several cloud-based contact center solutions, we chose NiCE CXone due to its high scalability, as well as the excellent proposal capabilities and support systems of our implementation partners, ITOCHU Techno-Solutions Corporation (CTC) and Aisan Information Systems Co., Ltd. Their comprehensive proposals and support, encompassing both technical and operational aspects, enabled a smooth cloud migration while maintaining service quality.
Source: PRTimes
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