Saishunkan Pharmaceutical Automates After-Hours Support

Saishunkan Pharmaceutical has fully implemented an AI voice operator from the DHK CANVAS Agent Plan for after-hours customer service for its Domohorn Wrinkle brand. Operations began August 18, covering customer inquiries from 9 PM to 9 AM the following day. The system can handle requests such as accepting orders for free trial sets, giving customers access to support outside regular business hours. The move addresses changing customer lifestyles and rising demand for nighttime and early morning assistance. Developed by Telephone Broadcasting Station and powered by GROWTH VERSE’s AI capabilities, the system combines established telephone service expertise with AI automation. It also highlights the wider shift toward voice AI for extending customer service without adding round-the-clock manual operations.

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