日本語 
S&I have rolled out AI Dig v3, and the pitch is simple. Stop treating knowledge as something you manage separately. Build it into the work itself.
Contact centers today are messy. Too much depends on individual operators. Information exists, but finding it is slow, outdated, and inconsistent. New hires struggle the most, and even experienced agents waste time searching instead of solving.
AI Dig v3 tries to break that pattern. It plugs generative AI directly into the workflow so knowledge is created, updated, and reused without extra effort. Conversations turn into searchable queries automatically. Post-call work turns into FAQ drafts. Over time, the system learns thereby which responses work and uses more accurate retrieval.
Also Read: JOLS Launches Healthcare AI Chatbot Service
The real shift here is subtle but important. Knowledge management is no longer a separate task. It just happens while the job gets done.
If it works as intended, this system will decrease its need for particular skill sets while it increases its ability to respond quickly and maintain uniform service levels. The solution demonstrates a broader pattern which shows AI systems hidden inside business operations instead of functioning as standalone software.
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