日本語 
IVRy Inc. has launched IVRy AI Contact Center, positioning it as an AI native platform built to handle customer conversations end to end, not just assist agents.
The timing is intentional. The Persol Research Institute estimates that Japan will experience a labor shortage of 6.44 million workers by 2030. The contact centers at present face difficulties which affect their ability to operate. Hiring costs are rising. Response rates are slipping. Manual after call work eats into productivity and limits how conversation data gets used.
IVRy’s answer is conversational voice AI powered by large language models, designed to complete tasks such as reservations and inquiries with reduced hallucination risk. The system handles initial responses, routes complex cases to humans, and claims to maintain a 100 percent response rate even during peak or off hours. It also automates after call work and feeds structured insights into analytics tools to surface trends and compliance risks.
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The bigger shift is strategic. AI is moving from support tool to first line operator. IVRy is betting that future contact centers will be built around AI human collaboration, not incremental automation.
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