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ServiceNow has announced a partnership with Anthropic to push AI further into the core of how enterprises build, deploy, and run business-critical workflows. At the center of this move is Claude, which now becomes the default model behind ServiceNow Build Agent. That means developers of any skill level can build and deploy agent workflows that reason, act, and execute on their own, directly inside the ServiceNow platform.
This is not just about developer tools. ServiceNow is positioning Claude as part of its governed AI setup, where intelligence is managed, monitored, and controlled from one place. As more enterprises put AI into production across teams and workflows, that control layer is becoming less optional and more necessary.
Internally, ServiceNow is already using what it is selling. More than 29000 employees have received access to Claude. The sales teams utilize it as their tool for customer interaction preparation because it provides them with unified access to account information and lead details and essential documents. The first results demonstrate that preparation time has decreased significantly which allows representatives to concentrate on their upcoming discussions. Claude Code has become an essential part of engineering work because it assists teams with code development and assessment and debugging tasks while accelerating their process from concept to execution.
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For customers, the integration runs deeper. Claude powers Build Agent, allowing both professional developers and non-technical builders to create applications and workflows using natural language. What previously required heavy development support can now be designed, tested, and operated within ServiceNow’s existing automation framework, under enterprise-grade supervision. Adoption of Build Agent is already strong and expected to scale significantly over the next year.
ServiceNow and Anthropic are also targeting industries where AI needs tighter guardrails. In healthcare and life sciences, Claude-backed agents are being built for tasks like investigative analysis and claims approvals, all within governed workflows. The goal is faster decisions without losing control, cutting processes that take days down to hours while managing cost and risk.
Claude is now offered as a preferred model across the ServiceNow AI Platform, alongside ServiceNow’s own models and other third-party options. For large enterprises running massive volumes of workflows every year, this partnership signals a clear shift. AI is no longer a side experiment. It is becoming part of the operational backbone.
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