日本語 
Ricoh Company, Ltd. and Ricoh Japan Co., Ltd. announced the launch of the “RICOH Digital Signage AI Voice Concierge,” a solution that combines AI-based automated responses with personalized human responses to reduce the burden of responding to inquiries and improve response quality. The “RICOH Digital Signage AI Voice Concierge” service uses AI to answer users’ questions via digital signage. When users ask a question to an AI avatar displayed on the digital signage, the AI selects an answer from a pre-registered answer list and responds to the user via voice and text.
The AI learns answers to many customer service questions, such as facility location, business hours, fees, and procedures, and can respond via voice, text, and images. This allows staff to focus on core tasks that only humans can perform, leading to labor savings. Furthermore, by having AI handle questions that traditionally were handled by staff, the system reduces training costs incurred with each staff change. Furthermore, the use of multilingual AI contributes to labor savings and improved customer satisfaction.
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Furthermore, by analyzing usage logs (such as the time of the question, the question, the answer, and whether the answer was based on learning data), it is possible to understand customer needs and use the data for marketing purposes, such as improving store operations. Furthermore, by linking with VOYT Corporation’s AI intercom app “VOYT CONNECT,” questions for which there is no registered answer can be escalated to staff via the digital intercom. Features such as voice-to-text conversion, multi-person calls, and simultaneous interpretation are also available.
SOURCE: Yahoo
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