NTTPC Communications Corporation (NTTPC) announced on the 4th that it will begin selling an AI function (AIOps) that uses NTTPC’s unique AI agent to automate and streamline operational tasks for its enterprise network and security service “Prime ConnectONE” on June 30th.
Prime ConnectONE is a service that uses AI to automate network and security operations, enabling safe and comfortable access and centralized management of in-house IT systems and clouds. The AI function that automates and streamlines operational tasks uses an AI agent to notify users of abnormalities and respond to customer inquiries, and when an abnormality occurs in a router, it reports it via push notifications such as email and chat tools that are normally used. In addition, AI analyzes the cause of the failure based on images of the router at the trouble site, and the AI agent supports the necessary response to recovery via email, etc.
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Furthermore, the new dashboard realizes a silent UX that allows intuitive operation and operation while minimizing customer actions and the number of confirmations. The new dashboard provides end users with the ability to centrally manage both network and security services, unifying abnormalities and problems into a single color, and allowing them to quickly and intuitively grasp the actions that are currently required. In addition, partners can view a list of end users from the partner’s perspective, reducing the workload of managing customers, and can drill down to each end user, making troubleshooting faster and more efficient. All of the newly provided functions are included in the basic functionality of the service. Paid, highly functional versions are also planned to be available in the future.
SOURCE: Yahoo
