Martech

Media Service Launches AItoVoice and AItoChat Solutions

MediaLink Inc., provider of "AIto," an AI agent that automates customer support, is pleased to announce that Media Service Inc. has introduced the AI ​​voicebot "AItoVoice" and the AI ​​chatbot "AItoChat." Founded in 2010, Media Service offers a wide range of services, including agency work for power companies, web production, and web promotion, with a focus on broadband services such as FLET'S Hikari and SoftBank Hikari. It also operates a support desk for pocket Wi-Fi services. The company operated a support desk for its pocket Wi-Fi service with a limited number of staff, but was overwhelmed with the large number of calls it handled every day, and time costs were a major issue. Calls were frequently missed, and customers who could not get through to support would call the sales…