日本語 
LINE WORKS Corporation has collaborated with Santsu Telecom Service Co., Ltd. To provide a flat-rate telephone answering service to call centers and retail stores. This service adds on Santsu Telecom Service’s Clacall SIPTrunk telephone line connection service on top of the LINE WORKS AiCall telephone answering service utilizing the AI telephone answering system.
This enables companies to introduce AI to manage incoming calls through their current 0120-toll free number on their existing number. Clacall SIPTrunk can be used together with existing PBX and CTI systems, so that companies can upgrade their voice system to provide AI-based telephone support without replacing the existing system. Santsu Telecom Service will supply the service.
With LINE WORKS AiCall’s conversation control and SMS integration, companies can automate early conversations with customers and pass on information via text message. This will minimize the number of customer calls to be attended to by customer support and alleviate the workload of the staff.
The service has three key benefits for companies First, the costs of the telephony and AI are set and firm, so companies are not hit with extra charges when the volume of calls increases, saving on telephone support costs.
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Second, the use of AI offloads some of the inbound call volume, freeing up operators to focus on those conversations that need their additional attention.
Third, this service is functional 24 hours. The AI responds to customer enquiries during weekends, nights, and holidays, offering telephone support all through the year and at all times.
LINE WORKS AiCall with other services and expands the product function. The company wants to enable various industries such as call centers and retail to have more efficient phone operations and less load on the staff.
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