Digital Human Inc. is pleased to announce that it has jointly developed the digital human “Nagisa” with KDDI Corporation and that Nagisa has been introduced into KDDI’s customer support area as a voice-activated AI solution called “au Support AI Advisor.”
Digital humans are the next generation of conversational interfaces that will revolutionize KDDI’s customer service, greatly improving convenience and operational efficiency.
KDDI is proactively implementing the latest digital technologies with the aim of improving customer satisfaction and optimizing support operations.
The KDDI Customer Center provides telephone and chat support, and in order to create an environment in which customers can receive support, the company has been working on initiatives such as using voice recognition functions for telephone support and generative AI for chat support.
Aiming to further improve customer satisfaction, KDDI has jointly developed with Digital Human Inc. a digital human called “Nagisa” that combines the high accuracy cultivated at its customer center with the friendly, high conversational ability characteristic of generative AI. The company will then launch the “au Support AI Advisor,” which will provide a new support experience that combines telephone and chat.
With “au Support AI Advisor,” customers can use voice input to avoid having to enter text, making consultations quicker and more efficient.
You can also use voice reading and chat to check images while responding to inquiries.
By providing an inquiry response that combines voice, text and visuals, we reduce the burden when making inquiries.
SOURCE: PRTimes
