日本語 
Nippon VELUX Co., Ltd., a specialist skylight manufacturer, has decided to introduce SELFBOT, a generative AI chatbot provided by SELF Inc., in order to improve the efficiency of customer service.
Up until now, VELUX Japan has received many inquiries via its website, many of which could have been resolved using the information on the website. However, traditional FAQ and scenario-based chatbots have struggled to respond flexibly, and the burden of responding within the company has been an issue.
Against this backdrop, VELUX Japan decided to introduce SELFBOT, a chatbot that uses generative AI to learn from past inquiry history and information on the company’s website. By simply having it learn from the company’s internal data, the company was able to confirm highly accurate automatic responses, and the ease of setup, which allowed actual operation to begin immediately after introduction, was also a deciding factor. In the future, the company plans to further improve and streamline the system based on actual usage data.
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This initiative is also the first introduction of a generative AI chatbot by the VELUX Group, which is headquartered in Denmark (EU), and the decision to introduce it was made after it cleared the strict security standards in the country.
SOURCE: PRTimes
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