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transcosmos has grown in Indonesia by opening “CX Square Setos,” a new center in Semarang. Located in Semarang Town Square, the facility adds 600 seats. This makes it the second CX Square in Semarang and the fourth in the country. This expansion shows the rising need for customer experience (CX) services in Indonesia. Semarang is becoming a key hub with good infrastructure and skilled talent.
Transcosmos launched Robotic Process Automation (RPA) services. These services help simplify everyday tasks like data entry, invoicing, credit applications, and payroll. Automation speeds up processing times a lot. It cuts credit approvals from 30 minutes to less than 6. Payroll goes from a week to just one day. This also improves accuracy, compliance, and saves money. The technology complements human work. It allows staff to focus on more valuable tasks.
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This move marks transcosmos ’s 12th year in Indonesia. It shows how the company has changed. They’ve grown from a contact center operator to a full digital solutions provider. Now, they offer omnichannel CRM, AI tools, and e-commerce support. The company has over 4,000 employees in three cities. It aims to boost Indonesia’s digital ecosystem. Also, it creates career opportunities and supports business changes in key industries.
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