日本語 
Transcosmos Inc., a top global BPO provider from Japan, has teamed up with Cogent E-Services Limited. Cogent is a key contact center services provider in Noida, India. The collaboration aims to improve contact center services for the Indian market and international clients.
transcosmos launched its subsidiary, transcosmos India Private Limited, in March 2024. It’s based in Bengaluru, Karnataka. The goal is to offer localised contact centre services. To boost its growth and meet client needs in India, the company has partnered with Cogent. Cogent is a trusted local provider with strong ties to the Indian market.
India’s rich linguistic diversity includes 22 official languages and many regional dialects. This creates challenges and opportunities in customer service. Cogent has a strong network of more than 16,000 agents. They work in 24 centers across 12 cities. These agents can help customers in many local languages. This partnership allows transcosmos to access the network. It enables them to provide multilingual contact center services across India.
Also Read: livepass Inc. Announces Next Product Strategy
Cogent’s operational strength will help transcosmos provide offshore contact center services. This includes support in English and other European languages, boosting its global client support.
The partnership will give Cogent access to transcosmos ‘s global clients. This includes chances to support Indian operations for international companies. This also lets Cogent share its service excellence and skills in more global markets.
English