日本語 
TechMatrix Corporation has joined hands with Vottia Inc. to link its contact center CRM ‘FastHelp’ with Vottia’s AI agent platform ‘maestra.’ The connection runs through a new MCP server developed by TechMatrix. The arrangement enables communication between these two systems, which in turn facilitates the application of AI automation in customer support. The concept is quite straightforward: speed up, lighten and smarten up contact centers without imposing additional layers of work.
Here’s what this actually means in action. The integration lets maestra reach into FastHelp and pull live data like customer info, product details, and ticket history. Thus, in the event of a customer calling, the machine learning model would practically perform the identification, get a history of the communication, and then make a decision regarding the next step. For instance, it could create a new ticket, change an existing one, or even manage the entire process of repair scheduling without the intervention of a person.
The contact center team is going to benefit from shorter waiting times, less redundancy in their work and fewer errors. The customers will be able to ask their questions and get answers quickly, while the agents will have more time to work on the difficult cases which AI can’t handle. Besides, the system is integrating CRM data live, making every reply personal to the customer rather than sounding like a standard script.
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TechMatrix has been building contact center solutions in Japan for years and says this move fits right into its bigger plan to expand digital channels. The company wants AI to be used as a practical tool, not a buzzword, and to keep improving both efficiency and customer experience.
The company will share more details about the FastHelp and maestra integration at its upcoming event.
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