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LiveCall, a cloud-based web customer service tool operated by Spinshell Inc., is pleased to announce that it has begun offering transcription and AI summarization functions .
This function automates the recording of call content during online customer service and remote support, reducing the burden on staff, improving response quality, and promoting digital transformation for companies.
LiveCall is a cloud-based web customer service tool that allows customers to start voice and video calls with one click from their browser, without having to install an app or register an account. It is used for remote support and online consultations in a variety of industries, including finance, real estate, retail, and manufacturing.
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The newly released transcription and AI summarization function automates the time-consuming and labor-intensive task of recording and organizing call content, and by making call content visible, it creates an environment where staff can focus on the actual customer service. This is expected to have the following effects, helping to improve productivity and efficiency across online customer service.
SOURCE: PRTimes
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