VOC AI Inc. has released a new feature , “Multi-Agent,” for its customer support AI chatbot, “VOC.AI | AI Agent.”
With advanced functions that can automatically handle complex inquiries and procedures, it improves the efficiency of customer support operations and reduces costs.
It features human-like response capabilities, enabling flexible AI support that was difficult to achieve with conventional chatbots.
The new “Multi-Agent” feature allows staff to give direct instructions to the AI agent via text.
Even if you don’t have any specialized skills, you can simply give instructions to the AI in natural language on the management screen, such as “Check XX and respond,” and the AI will understand the instructions and reflect them in its customer service.
This function also connects to multiple databases via API to obtain various information required for inquiries.
For example, AI can instantly check delivery status, change membership information, process refunds, and more within the chat, and inform the user of the results.
This has significantly shortened the previous process in which an operator had to open a separate system to manually check and respond, and has made it possible to automatically respond using AI.
SOURCE: PRTimes
