Hitachi Solutions Create Unveils CX Community Service

Hitachi Solutions Create, Ltd. will begin sales of its “Online Community Service” on November 7th. The service utilizes an online community platform to help build trust between companies that provide products and services and their end users.

This service employs the “Commune” community success platform and related services, such as analysis services, from Commune Co., Ltd., and Hitachi Solutions Create’s community designers will accompany customers from platform implementation to community management. This will provide one-stop support for accurate implementation tailored to customers’ business processes, easy-to-understand content creation, and appropriate management, aiming to achieve customer success through improved customer experience (CX).

In recent years, as digital technology has become more sophisticated, there are concerns that the digital divide will widen, with an increasing number of end users unable to access the information they need or who do not know how to use services and are therefore unable to make full use of them.In particular, companies that provide digital services are currently shouldering a heavy burden as they try to meet the needs of diverse customers.

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To address this issue, efforts are underway to improve customer experience and achieve customer success by building online communities that provide a forum for the exchange of information and opinions between companies and end users, and between end users and end users, in order to optimize support for end users who are unable to fully utilize services, as well as to solve problems such as improving business efficiency and reducing costs.

The “Online Community Service” being offered this time is based on Hitachi Solutions Create’s many years of experience and knowledge in UX/UI, and utilizes the mechanisms, designs and various functions of “Commune” that generate enthusiasm for communication. This not only enables information sharing between companies that provide products and services and end users, but also enables end users to share knowledge with each other and create a cycle in which problems are solved.

In addition, our community designers will accompany you from the implementation of the platform to the operation of the community, providing one-stop support for accurate implementation, easy-to-understand content creation, and appropriate operation tailored to your business processes.

Through this support, we aim to improve customer experience and achieve customer success by helping to increase loyalty and engagement from end users of products and services to the companies that provide them. Going forward, we will continue to make significant contributions to the growth of our customers’ businesses through “online communities” and “accompanying support,” leveraging our track record and knowledge in information dissemination and event/community management at various companies and organizations, including the Hitachi Group, manufacturing industries, and local governments.

SOURCE: PRTimes