HCL Tech is growing its partnership with Microsoft. This will help improve AI-driven contact center transformation. HCL Tech is integrating Microsoft Dynamics 365 Contact Center to boost customer service. This system uses AI to enhance efficiency, speed up issue resolution, and empower service agents.
A key part of this partnership is the transfer of Nuance’s Enterprise Professional Services business. This includes its team and customer contracts going to HCL Tech. This transition makes HCL Tech a top choice for helping Nuance customers. It also helps grow Microsoft’s Contact Center as a Service (CCaaS) business. HCL Tech will run the Nuance Migration Factory. This will help make big migrations to Microsoft Dynamics 365 Contact Center easier.
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HCL Tech has welcomed over 550 AI experts from Microsoft. This partnership boosts HCL Tech’s skills in digital transformation, AI integration, and automation for contact centers. This move aligns with industry trends emphasizing AI adoption in customer service to drive efficiency and scalability. Microsoft and HCL Tech are strong players in the CCaaS market. They aim to change customer service with AI-driven, cloud-based solutions.
