GNext and Verbex Partner to Advance Voice AI in Support

GNext has kicked off a collaboration with Verbex Inc. and the whole idea is pretty straightforward. Both companies want to test out how far a voice based AI agent can take customer support and whether it can genuinely lift the experience on both sides of the line. It is not a polished press release kind of thing. It is more like two teams putting their tech together and checking what breaks, what works, and what can scale.

The setup is simple. Voice AI is exploding right now and call centers are under pressure. Hiring is tough, quality swings all over the place, and the market itself is massive with estimates touching 1.5 trillion yen in Japan alone. Companies want round the clock service that feels natural and fast. That is the backdrop.

GNext has already been doing the text side of the game with its Discoveriez platform which helps companies clean up their customer response workflows. With Verbex in the mix, they are trying to shift that into a voice driven CX layer that they describe as VoX.

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Verbex itself is built around the idea of making machines talk like real people. They run their own conversation stack using LLM, STT, and TTS, and the latency is low enough that it does not feel robotic. Big firms like Ichinen use it and it even runs inside the Bangladesh government’s 333 helpline which gives it a bit of real world credibility. The whole point is that the AI can manage the usual stuff nonstop like answering questions, taking bookings, sending reminders, and dealing with complaints.

The plan for the collaboration is to hook Discoveriez into Verbex’s voice agent and run a structured demonstration. They want to see if the system can auto build the right response flow from customer speech, if it can summarize and sort inquiries on its own, and if Discoveriez can automatically log everything back into its knowledge base without gaps. They also want to test this across sectors like finance, energy, manufacturing, and distribution. There is even some thinking around using it inside GNext’s customer harassment training demos.

The goal is pretty ambitious. They want the AI to handle work at the level of a full operator, not half an operator, and cut down inconsistencies and costs. If the trial holds up, the two firms are aiming to roll this out as Discoveriez Voice AI Option by 2026. Long term, they want a contact center setup where people and AI tag team the work and the whole thing can stretch into government, finance, infrastructure, manufacturing, services, you name it.