Dialpad debuts AI-driven communication platform in Japan

Dialpad, Inc., which provides an AI-powered customer communications platform, has announced that it will begin offering advanced AI features in the Japanese market, starting with “AI Summarization” and “AI Transcription” based on the core functions of its cloud-based business communications platform.

These features are an evolution of Dialpad’s AI technology, which has been developed and refined over years of real conversations and customer feedback in the U.S. market, and represent an important milestone in the company’s global expansion to bring proven AI innovations to Japanese companies looking to improve customer service and enhance sales team performance.

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Dialpad is the leading AI-powered customer communications platform. Its human-centered AI solutions drive business transformation. Randstad, RE/MAX, Nasdaq, Express Scripts, T-Mobile, Johns Hopkins, Motorola Solutions, Tractor Supply, and Netflix are just a few of the companies that use Dialpad and its AI capabilities to deliver great customer experiences. Backed by prominent investors including Andreessen Horowitz, GV, ICONIQ Capital, and OMERS, Dialpad is the fastest-growing AI technology company with a growing global presence.

SOURCE: PRTimes