Comdesign Partners ‘CT-e1/SaaS’ with ‘clearA’ Voice Tech

Comdesign Inc., which provides the cloud-based CTI “CT-e1/SaaS” as a monthly service, has begun collaborating with “clearA,” a voice clarity system provided by Radius Inc.

This collaboration will help improve the quality of contact center responses and operational efficiency by automatically correcting the clarity of conversational voices and facilitating smoother communication with customers who have hearing concerns and elderly people.

Features of “clearA” and the significance of collaboration

By linking “CT-e1/SaaS” and “clearA,” conversational audio can be made clearer, facilitating communication with people with hearing concerns and the elderly, promoting the efficiency of support centers, and helping to improve the quality of customer service.

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One of the reasons why conversations become harder to hear as we age is that sounds with weak harmonic components become harder to hear. “clearA” has been patented to improve the clarity of sound, making it easier to hear, by correcting the harmonic components that have become harder to hear without changing the volume.

By combining “CT-e1/SaaS” and “clearA”, we will help you solve the following issues.

When answering the phone with elderly customers, even if you speak loudly, the other person may not be able to hear you properly.

Depending on the customer’s hearing, it may take some time to respond to them.

We want to create an easy-to-listen audio environment in customer support settings to facilitate smooth conversations with customers.

In addition to enabling more considerate telephone responses for elderly people, the system also helps resolve hearing issues in contact center operations.

SOURCE: PRTimes