日本語 
AI Square Inc. will begin offering a collaboration service with TechMatrix Corporation’s contact center CRM system “FastHelp” from today, September 11, 2025. This collaboration aims to improve customer experience and streamline contact center operations.
In recent years, in addition to telephone, non-voice channels such as email, chat, social media, and web forms have rapidly increased as customer support channels, requiring companies to respond quickly and accurately across a variety of channels. However, telephone remains the primary point of contact with customers, and is an essential method, particularly for complex inquiries and urgent responses. Given this background, the accumulation of telephone response history and its effective use plays an important role in improving customer experience and increasing the efficiency of the contact center as a whole.
AI Square’s AI summarization service, “QuickSummary2.0,” can automatically convert telephone conversations into text and summarize them. By linking it with TechMatrix’s CRM system for contact centers, “FastHelp,” it offers the following benefits:
・Improved efficiency of post-processing : Reduces the amount of post-processing work required by operators to input telephone response details.
・Promoting data utilization : Improving the efficiency of data registration for VOC (Voice of Customer) analysis
・Optimization of knowledge management : Extraction of Q&A candidates by categorizing questions and answers, and efficient knowledge management.
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AI Square, which implements and supports natural language processing AI, and TechMatrix, which has an extensive track record of implementing domestic contact center solutions and continues to actively work to enhance digital channels, will leverage each other’s strengths to expand services and gradually release services that contribute to the operational efficiency and productivity of contact centers.
SOURCE: PRTimes
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