日本語 
Mico Co., Ltd. has launched “QR Assign,” a new feature for its enterprise-向け LINE 1to1 business chat service “BizClo,” which enables the automatic generation of QR codes embedded with sales representative and team information, and the automatic assignment of these codes to customers who scan them on LINE.
This service has been patented as a message response system that automatically routes customer messages to the appropriate person in charge. Without changing your current workflow, customers simply scan a QR code and add the service provider as a friend on LINE, and the system automatically completes the process of linking messages to the appropriate person, setting permissions, and implementing security controls.
This system automates and streamlines customer allocation at the organizational level, a process that previously required individual handling by large B2C sales organizations. It can be deployed to sales organizations of several thousand people without any operational changes.
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With the widespread adoption of smartphones, large sales organizations in industries such as finance, insurance, real estate, human resources, and automotive are accelerating their efforts to strengthen customer relationships by utilizing LINE, which has become an established everyday sales tool.
Amidst these trends, market feedback revealed that linking sales representatives’ and customers’ data on LINE still largely relies on manual processes, highlighting four common structural challenges in customer management across organizations.
SOURCE: PRTimes
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