クラウド

ナインシグマ、AIサービスの拡張に伴うフルマネージド監視で運用の混乱を解決

NineSigma Holdings hit a familiar wall. Web services were growing fast. AI service AKCELI was live. But infrastructure operations were still stitched together by people reacting during business hours. Monitoring was basic. Responses depended on who was on duty. Judgment calls varied. As expectations around uptime and speed increased, this setup stopped working. A 24/7 operation was no longer optional. It was overdue. That is where Heart Beats stepped in with fully managed services. The focus was not flashy tooling. It was fundamentals. Clean system configuration. Clear response flows. Defined monitoring items. Most importantly, standardized judgment criteria. What used to live in individual heads became process. Variations in monitoring and response dropped. Initial incident response became faster and more predictable. Internally, that changed behavior. Development teams stopped firefighting and went…