カスタマー・エクスペリエンス

Ricoh’s AI Voice Concierge Supports Unmanned Service

Ricoh Company, Ltd. and Ricoh Japan Co., Ltd. announced the launch of the "RICOH Digital Signage AI Voice Concierge," a solution that combines AI-based automated responses with personalized human responses to reduce the burden of responding to inquiries and improve response quality. The "RICOH Digital Signage AI Voice Concierge" service uses AI to answer users' questions via digital signage. When users ask a question to an AI avatar displayed on the digital signage, the AI ​​selects an answer from a pre-registered answer list and responds to the user via voice and text. The AI ​​learns answers to many customer service questions, such as facility location, business hours, fees, and procedures, and can respond via voice, text, and images. This allows staff to focus on core tasks that only humans can…