AnyMind Group Inc. has begun offering AI customer service agents for its conversational commerce platform “AnyChat”. This enables hybrid customer support that combines AI and human operations, resulting in more efficient customer support.
About AI Customer Service Agents
AI takes care of customer service
Customers can freely ask questions via text, and the AI will understand the content and provide an appropriate response.
Smooth escalation to a real person
Inquiries that the AI cannot handle will be automatically handed over to a real person.
Also Read: Biglobe introduces voice analysis service for call centers using Google Cloud’s AI generation
Easily turn AI responses on or off
You can turn off AI responses in certain situations and prioritize human responses.
Detailed conversation history recording and analysis
All conversations are automatically recorded, and the AI’s responses are continually improved based on the accumulated data.
SOURCE: PRTimes
